FAQ
Frequently Asked Questions
How to join a brand?
Visit brand that uses Penefit as the reward platform. Inquiry staff for assistant on how to join the brand’s membership.
Some brands charge a fee to become member, some not.
Normally by having a transaction with the brand will automatically join the brand’s membership program.
How do I reset password?
If your account is sign up via “Sign Up With Penefit”:
In the mobile, tap “Sign In” -> “Forget Password” -> Key in Email address -> Tap “Send”. You will get a reset password link to reset your Penefit account password.
If you received a physical member card from merchant:
Login by using member card number as username, PIN as password.
If you account is sign up via “Sign up with Facebook” or “Sign up via SMS”:
Use your facebook account or mobile number to sign in respectively.
Why I can't login to my account?
Please check which method is your account created initially. Either is sign up via Penefit form, Facebook or mobile phone.
- If is sign up via form, please check is your username and password is correctly enter. Make sure you remove extra spaces or hidden characters if you copy the credential from web, browser, documents or PDF.
- If it doesn’t work, please try reset password FAQ steps in this page . You must know your email address and accessible for this recovery method.
- If none of the above method helps you. Please drop an email to team [at] penefit.com or fb messenger us.
I have more than one accounts from multiple brands, can I combine?
Yes, you can.
If is two Penefit accounts, please watch this video: https://youtu.be/RfKzjejG9L0
If is one Penefit account, one physical card account, watch this video: https://youtu.be/dVAb7F2ovS4