Penefit: Cardless Membership for Customer Loyalty Rewarding | Brand’s Frequently Asked Questions FAQ
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FAQ
Frequently Asked Questions

General

What is Penefit?

Penefit is a cloud-based customer loyalty management (CLM) and relationship management (CRM) software solution for comprehensive management of loyalty programs, customer relations and support for marketing activities.

With Penefit Software, you can create and execute unique customer engagement programs, effectively manage memberships and rewards, interact with customers across multiple channels and track program performance.

How does Penefit work?

Penefit offer customer loyalty management as a service and leveraging on cloud hosting. No physical server is required hence can save to hiring a team of IT experts to manage the infrastructure, just plug and play to start your loyalty program..

What are some of the key features?

Penefit offers neccessary tools such as online storage, email , SMS and mobile communication module, web office and innovative marketing modules that needed in order to build a successful loyalty program. It is build for both individuals and business customers. To maintain high levels of customer satisfaction, program participants can easily be engaged through personalized contextual offers and promotion actions.

Can I define my own loyalty program or Penefit has it own loyalty program that I must follow? Is Penefit a Coalition Loyalty or Loyalty Program Owners?

Penefit is a technology-based company provides software to brand owner for their customer’s loyalty program. Hence, you can freely define your own customer loyalty program for your member. We call this a private loyalty program. However, Penefit does support “shared” loyalty program (or a.k.a coalition or alliances) between few brands. Eg: Beauty wellness business alliance with cake store and glossary store.

Coalition Loyalty program usually had pre-set customers reward scheme, and all merchants within must follow the rules, however customer’s data or insight might not shared among merchants.
*Coalition loyalty (Eg, Bonuslink[My], BCard[My] )

Do I still need to print Member Card or Visit Stamp Card?

It depend your decision to print card or not to print. Penefit is designed for both card and cardless operation. Type of cards available: QR Code Card / Mifare Card / Virtual Card.

I have configured my own Reward Point Program and awarded to members, whom products shall be redeem by my customers?

Redemption products or vouchers is decide by you own company; it might be your own company products or merchandise items. Or it could be any products or discount / rebate that attract your customers.

What is the difference between Retention, Conversion and Expansion plan?

Our plan is differentiate by number of reward modules that granted to you. If you plan to launch a reward point program and let you customers redeem via points accumulated, Retention plan is the best option to start with.

Example:
KIM Restaurant intends to have reward point program + redemption, and KIM restaurant also intend to assign vouchers to its members by some campaign or activities. KIM restaurant should take Conversion plan as Voucher assignment module within this plan.

I owned 6 retail outlets and all under same brand name, will I get charged for 6 times?

Not really. For this case, it consider as 1 Penefit account under HQ subscription. Subscription fees is stated on the pricing page according to your requirement. Additional charges is applicable if the transaction count per month is more than 25,000 transactions. If your 6 retail outlets need to run loyalty program individually, you might need additional Penefit account. Please contact our sales consultant to give you the best suggestion of plan selection based on your requirement.

Every plan come with 25,000 transactions credit/month, what that does mean to me?

Once you have subscripted a Penefit account and configured a reward point program. Customers visit your outlets make purchase and collect reward point from you, this considered 1 transaction. Later when your customers accumulated enough point to redeem a voucher, that consider 1 transaction.

I am Coffee House owner (1 outlet), and I have friends that operate other business. We keen to form an alliance within our group, can Penefit achieve this?

Yes. Penefit is flexible enough for you form an alliance group with other businesses. Like “Bonuslink”. Penefit support business models from standalone business to chain business,, even alliance business.

Example of alliance loyalty: Point collect from Company A can be redeeming at Company B.
Loyalty settlement is perform within the alliance group, but not Penefit. Penefit is provide tools and services to run your loyalty program.

Currently, I have 1,000 existing customers’ point in my reward point program. How to transfer the existing balance to Penefit?

If reward point balance and customers’ data can be export to Excel or CSV format, Penefit can assist you to do first time import into your Penefit account. Select the one of the field that you use to identify your member (Eg: mobile number, physical card number, Identity Card etc), this field can be used in Penefit system to find your customer profile..

What is the payment term like? Per Month or Per Year?

Penefit allow you to pay as per you go (Monthly subscription). Once you familiar with the system, we encouraged to sign up for yearly plan to entitle for 2 monthly subscription fees discount and to avoid and service interruption if you missed a monthly payment.

Is there any way I could trial on the Penefit software before sign up?

Yes. 14 days trial is available for customers to configure and trial. Do contact us here for your trial account.

What If I subscripted to monthly retention plan and decided to terminate next month after the plan expired. What happen to my data and customer’s data?

No worries. If you decided to terminate your account, please inform team [at] penefit.com and Penefit will assist you in exporting your transaction data and customer data.

I have subscribed to yearly Retention plan and my plan will expire in 6 months. I want to upgrade to conversation plan, what should I do?

Please contact your assigned account personnel about the upgrade and top up the difference of your plan to the remaining months. Eg: Difference is 100 dollar per month, for remaining 6 months = 600 dollar.

Operational

Do I need any device to operate Penefit loyalty software?

You need a mobile phone or tablet. Every outlets shall have minimum 1 device to give reward, redeem reward, member registration, vouchers award and vouchers redeem.

*Any android and IOS phone with Penefit App installed.

What is the member registration process?

We support varies way to register a member. One of them is registered thru outlet’s tablet. After member fill up forms and will receive a Email/SMS notification to install Penefit app.

Where can I access to my customer’s data?

Member is stored in Penefit cloud storage . You can access all data via web office. Read customers privacy protection to know more how Penefit handle your data.

Can I integrate Penefit with my Point of Sales (POS) system?

Yes. Penefit integration API is ready for P.O.S vendor to perform the system integration. Kindly contact us (team [at] penefit.com ) to know more about system integration.

My customers forget to bring his/her smart phone or member card? How to award them?

For customers who do not have / forget his/her smart phone, you can always search the member by username or other selected information that is known by the member. However, to redeem reward, smart phone is mandatory..

Can I set restriction on what my staff can/cannot access?

Penefit has be configured to grant different access right for different staff.

Am I able to see transaction history?

Yes. All transactions are saved. Reports will show outlets performance on reward and redeem over the period you select either by daily, monthly, or yearly.

Transactions history can also be automatically export to Google Drive for data backup purpose.